Seller guide · Article 11 of 17
My service isn't live yet: what to check
In this article
Short answer: an admin reads every new service before it goes live, in the order received. Most are decided within a day, sometimes two. Open My services to see the status; you also get a notification and an email. Sending it again does not make it faster.
What each status means
| Status | What it means | What you do |
|---|---|---|
| In review | A person has not read it yet | Wait, and do not resubmit |
| Action needed: edits | Close, but something must change | Read the note, edit, resubmit within 14 days |
| Live | Approved | Buyers can order |
| Rejected (final) | It cannot be published | Archive it and create a new service that follows the reason |
| Archived, edits overdue | The 14 days passed | You can still edit and resubmit |
Before you send it
- At least one image (712 by 430 px or larger), a description of at least 120 characters, and a description of at least 20 characters for each package.
- No phone number, email, link or social handle in the text, the images or your profile photo.
- Your own images and work, not copied from another listing.
- A clear scope, delivery format and a realistic delivery time.
If it came back
- Open the service and read the review note.
- Change what it asks, exactly. A resubmission identical to the returned version is refused.
- Press "Submit for Review" again within 14 days. Kaasb can ask for edits up to three times; the third is final.
The full list of reasons is in section 3.
Waiting for more than two days?
Send the title of the service through the support form and we will check it.
Do I need a payout account to publish?
No. You need one to be paid (section 8).
Still need help?
Our support team replies within 8 business hours, 7 days a week. No account needed.