Acceptable Use Policy

Kaasb aims to be a trusted, safe, and productive marketplace for Iraqi businesses and independent professionals. This Policy explains the conduct we expect from every User and the consequences of breaching these rules.

• Services, content, or communications that violate Iraqi law, including the Penal Code and the Anti-Cyber-Crime provisions.
• Adult, sexually explicit, or escort-related services.
• Services promoting violence, terrorism, or incitement to hatred on the basis of religion, ethnicity, gender, or nationality.
• Sale or advertisement of weapons, controlled substances, stolen goods, or counterfeit items.
• Academic cheating services designed to defraud educational institutions.
• Content that infringes copyright, trademark, patent, or other intellectual-property rights.
• Misleading medical, legal, or financial advice presented as professional counsel.
• Malware, spyware, or services designed to facilitate hacking or unauthorised access.
• Sexually suggestive content involving any person under the age of eighteen.
• Personal data of third parties obtained or distributed without lawful basis.

Conducting transactions off the Platform deprives Kaasb of the resources required to operate Escrow, dispute resolution, identity verification, and Seller protection. It also removes the safety net you rely on. Therefore we prohibit:

• Sharing phone numbers, email addresses, social-media handles, external messaging-app identifiers, or bank/payment details in messages, Service descriptions, profile copy, or delivery files with the purpose of moving a transaction off the Platform.
• Proposing, agreeing to, or facilitating any arrangement designed to avoid the Platform Fee, including partial off-Platform payment.
• Cancelling a Platform Order to re-execute it directly with the same counter-party.
• Using the messaging system to advertise services that are listed only off the Platform.

Exception. Contact information may be shared after the Order is completed when reasonably needed to deliver the service (for example, a handover file that includes credentials for a live website). When in doubt, ask support.

Messages exchanged on the Platform pass through an automated filter that looks for contact details, off-Platform payment references, and fee-circumvention patterns. When a breach is detected:

1. First instance — the message is blocked from delivery and a warning is recorded against your account.
2. Second instance — the message is blocked and your messaging is suspended for twenty-four (24) hours.
3. Third instance — the incident is escalated to Kaasb administrators, who may suspend or terminate your account and forfeit pending Platform Fee balances due to the breaching party.

Serious breaches (fraud, unlawful content, repeated circumvention) may trigger immediate suspension at any stage, without a prior warning.

• Treat every User with respect. Harassment, threats, sexual advances, and discrimination are not tolerated.
• Use professional language in all messages, Service titles, and descriptions.
• Do not create multiple accounts, manipulate reviews, or attempt to game search rankings.
• Do not impersonate another person, brand, or organisation.
• Do not collect or redistribute personal data of other Users.

Use the "Report" action on a profile, Service, Job, message, or review to flag it for administrative review. Severe or time-sensitive cases (impersonation of a Kaasb employee, threats, fraud in progress) should be sent to support@kaasb.com with the subject line "Urgent" and a link to the content in question.

If you believe an enforcement action was taken in error, write to support@kaasb.com within fourteen (14) days explaining the circumstances. A different administrator from the one who took the original action will review the appeal.

In the event of conflict, the Arabic version of this Policy prevails.