Acceptable Use Policy

Kaasb aims to be a trusted, safe, and productive marketplace for Iraqi businesses and independent professionals. This Policy explains the conduct we expect from every User and the consequences of breaching these rules.

• Services, content, or communications that violate Iraqi law, including the Penal Code and the Anti-Cyber-Crime provisions.
• Adult, sexually explicit, or escort-related services.
• Services promoting violence, terrorism, or incitement to hatred on the basis of religion, ethnicity, gender, or nationality.
• Sale or advertisement of weapons, controlled substances, stolen goods, or counterfeit items.
• Academic cheating services designed to defraud educational institutions.
• Content that infringes copyright, trademark, patent, or other intellectual-property rights.
• Misleading medical, legal, or financial advice presented as professional counsel.
• Malware, spyware, or services designed to facilitate hacking or unauthorised access.
• Sexually suggestive content involving any person under the age of eighteen.
• Personal data of third parties obtained or distributed without lawful basis.

Conducting transactions off the Platform deprives Kaasb of the resources required to operate Escrow, dispute resolution, identity verification, and Seller protection. It also removes the safety net you rely on. Therefore we prohibit:

• Sharing phone numbers, email addresses, social-media handles, external messaging-app identifiers, or bank/payment details in messages, Service descriptions, profile copy, or delivery files with the purpose of moving a transaction off the Platform.
• Proposing, agreeing to, or facilitating any arrangement designed to avoid the Platform Fee, including partial off-Platform payment.
• Cancelling a Platform Order to re-execute it directly with the same counter-party.
• Using the messaging system to advertise services that are listed only off the Platform.

Sharing links is welcome. You may share a link to your own Kaasb Service, your Kaasb profile or a Project on social media or messaging apps, and say that you did. That brings people to Kaasb, provided the transaction and the conversation about it happen on Kaasb. Posting contact details alongside the link with the purpose of moving the deal off the Platform is still prohibited.

Exception. Contact information may be shared after the Order is completed when reasonably needed to deliver the service (for example, a handover file that includes credentials for a live website). Put it in a file uploaded with the delivery: delivery files are not scanned, while the same details typed into a message or a delivery note, or put in a file shared in chat or attached to a proposal, are caught by the filter and count as a strike. When in doubt, ask support.

Messages exchanged on the Platform pass through an automated filter that looks for contact details, off-Platform payment references, and fee-circumvention patterns. When a breach is detected:

1. First strike — the contact details are removed from the message, the rest of it is delivered, and a warning is recorded against your account.
2. Second strike — the message is blocked and not delivered.
3. Third strike — the message is blocked, your messaging is suspended for twenty-four (24) hours, and the incident is escalated to Kaasb administrators, who may suspend or terminate your account and forfeit pending Platform Fee balances due to the breaching party.

Only strikes from the last ninety (90) days count. An administrator reviews the flagged cases, and a strike dismissed as a false detection stops counting — and lifts any suspension it caused. Where the details appear in a form (a Service listing, profile, portfolio item, Project, proposal, or delivery note) the save is refused instead of the text being edited, and the first refused save on each form in a day does not count. A messaging suspension never stops you delivering, completing, or disputing an existing order.

Files shared in chat or attached to a proposal (PDF, Word, Excel and text files, and their file names) are scanned for phone numbers and email addresses. A file that contains them is refused and counts as a strike. Delivery files are exempt (§3).

Serious breaches (fraud, unlawful content, repeated circumvention) may trigger immediate suspension at any stage, without a prior warning.

• Treat every User with respect. Harassment, threats, sexual advances, and discrimination are not tolerated.
• Use professional language in all messages, Service titles, and descriptions.
• Do not create multiple accounts, manipulate reviews, or attempt to game search rankings.
• Do not impersonate another person, brand, or organisation.
• Do not collect or redistribute personal data of other Users.

Use the "Report" action on a profile, Service, Project, message, or review to flag it for administrative review. Severe or time-sensitive cases (impersonation of a Kaasb employee, threats, fraud in progress) should be sent to support@kaasb.com with the subject line "Urgent" and a link to the content in question.

If you believe an enforcement action was taken in error, write to support@kaasb.com within fourteen (14) days explaining the circumstances. A different administrator from the one who took the original action will review the appeal.

In the event of conflict, the Arabic version of this Policy prevails.