Frequently asked questions

Is it free to sell?

Yes. No subscription and no listing fees. Kaasb keeps 10% of each completed order.

When do I get my money?

When the buyer accepts, it goes to your balance at once. Card-paid money clears for 7 days; Zain Cash money does not. Then you request a withdrawal (minimum 10,000 IQD), and an admin sends it within 5 business days.

Do I need a payout account to publish?

No. You need one to be paid. Add it from Earnings & payments before your first order completes.

Can I get paid to a friend's or my brother's account?

Family only: yours, or a parent's, spouse's, sibling's, child's or other relative's, declared when you set it up. Not friends or anyone else.

Which card number do I enter for Qi Card?

The 10 or 12 digit account number, not the 16 digit card number. Or choose the SuperQi wallet and use your phone number.

Why was my service not approved yet?

Every new service is read by a person. Most are decided within a day, sometimes two. Sending it again does not speed it up. A note tells you what to change.

Why can't I put my phone number in my service?

Because deals outside Kaasb have no escrow and no help if something goes wrong. Buyers contact you in chat; you can share the link to your Kaasb service anywhere.

The buyer has not answered after my delivery.

After 3 days the order completes by itself and the money is released. A milestone is approved automatically after 10 days.

How many revisions do I owe?

What your package says. Anything beyond the original scope can be a new order or a higher package.

The buyer wants to cancel.

Accept if you agree; the buyer is refunded. If you decline and the problem is real, the buyer may open a dispute, so talk first.

Can I charge less for a returning customer?

Send a custom offer in chat: 5,000 to 10,000,000 IQD, 1 to 90 days, valid 7 days.

My messaging was suspended. Can I still deliver?

Yes. A suspension never stops you delivering, completing or disputing an existing order.

Why does my balance show "clearing"?

Card payments are held 7 days after release, and the page shows the date. Then they become available.

How do I raise my level?

Complete orders, keep your average rating high, finish what you start, and reply within 24 hours. Levels update every night.

I did not get my verification code.

Check spam and the email on your profile, wait 60 seconds, and request a new code.

How do I delete my account?

Dashboard, Settings, Danger Zone, Delete Account, once you have no active orders, contracts, disputes or unsettled payments.