Sign-in and email problems

Short answer: most problems come down to four things: the email is not confirmed, the confirmation email did not arrive, the password is forgotten, or the account was created with Google or Facebook. Find yours below. If none fits, the support form works without signing in.

My account says the email is "not confirmed"

Open the email we sent when you signed up and press its link, or type the code from it into the banner at the top of your dashboard. You can buy and sell without confirming; you need a confirmed email only to withdraw earnings.

The confirmation email does not arrive

1. Look in the spam or junk folder, and check that the address shown in the banner is spelled correctly.
2. Wait a few minutes, then press Resend link in the banner or in Settings under Security. The button waits 4 minutes between sends (at most 3 an hour and 6 a day).
3. Wrong address, or a mailbox that is full? Use Change email (below). Pressing Resend again will not reach a wrong address.
4. Still nothing? Send us the address you used through the support form.

Change my email

1. Open Settings and find Change email.
2. Enter the new address and your current password, then press the button.
3. Open the message we send to confirm and press its link.

If you created the account with Google or Facebook there is no password yet: set one in Settings first. If you cannot open the old inbox, use the support form and tell us the old and the new address.

I forgot my password

Press Forgot password? on the login page. We email a reset link that works for 1 hour; using it signs you out of all devices. If you registered with Google or Facebook, use that button instead: those accounts have no password until you add one.

My phone sign-in code does not arrive

For now, one-time codes for phone sign-in are sent to the email on your account, not by SMS or WhatsApp (the feature is in beta). Check that inbox and the spam folder, wait 60 seconds and ask for a new code.

The app will not open, or it says the account is closed

Update the app from Google Play and try again. If the website works but the app does not, tell us your phone model through the support form. If sign-in says the account is closed or deleted, or sign-up says the account already exists, send us the email address through the support form and we will check what happened.

Still stuck?

Use the support form and write the email address you used and what you see on the screen. The first reply comes within 8 business hours.