Chat rules and penalties

What is blocked and why

Kaasb automatically hides phone numbers, email addresses, social accounts and the names of outside apps in chat, and filters the same things out of listings, proposals, delivery notes and cancellation or dispute text. The reason is simple: once you move outside Kaasb, escrow, support and the dispute team cannot protect you, and neither can your payment. Off-platform deals are also where scams happen.

Not allowed: sharing contact or bank details to move a deal, agreeing to avoid the 10% fee (including paying part outside), cancelling an order to redo it directly with the same buyer, and advertising services listed only elsewhere.

Allowed and welcome: sharing the link to your own Kaasb service or profile on social media, as long as the deal and the conversation stay on Kaasb. One exception: after an order is complete, if the delivery truly needs it (for example login details for a finished website), put them in a file uploaded with the delivery. Typed in a message or the delivery note, they are caught.

Strikes

• Only strikes from the last 90 days count. A strike an admin dismisses as a false detection stops counting, and any suspension it caused is lifted.
• In forms (service, profile, proposal, delivery note) the save is refused rather than edited, and the first refused save on each form in a day does not count.
• A messaging suspension never stops you delivering, completing or disputing an existing order.
• Serious violations (fraud, unlawful content, repeated avoidance) can lead to immediate suspension, and an account may lose pending fee-related balances.