Frequently asked questions

Is it safe to pay a seller I do not know?

Your money is held in escrow and goes to the seller only after you accept the work. Never pay outside Kaasb.

Do I pay any fee on top of the price?

No. You pay the listed price. Your own bank may add a conversion fee if your card is not in dinars.

Which payment methods can I use?

Qi Card (including any Visa or Mastercard on Qi Card's page, and the SuperQi wallet) and Zain Cash. Checkout shows what is available.

My Zain Cash page expired. Was I charged?

No. Go to My orders, press Complete payment, and keep your phone near you for the WhatsApp or SMS code.

It says my balance is not enough.

Top up the wallet in the Zain Cash app or at an agent, then try again from My orders.

I paid but the order still shows as pending.

Wait a few minutes and do not pay again. If it does not change, contact support with the payment reference.

What if the seller does not deliver on time?

Message them. After the deadline plus 24 hours you can press Report a problem, or ask for cancellation sooner.

I forgot to accept the delivery. What now?

After 3 days from delivery the order completes automatically. Watch your delivery notifications.

How many revisions do I get?

Whatever the package says: none, 1, 2 or unlimited.

How long do refunds take?

Kaasb starts the refund within 2 business days; cards may need 5 to 10 business days to show, up to 14 depending on the bank or wallet.

Can I give the seller my number so we talk on WhatsApp?

No. It is against the rules and it removes your protection. Chat on Kaasb.

Can I sell on Kaasb too?

Yes, with the same account: use the Mode switch.

I did not receive my verification code.

Check spam and the email on your profile, wait 60 seconds and request a new code.

How do I delete my account?

Dashboard → Settings → Danger Zone → Delete Account, once you have no active orders, contracts, disputes or unsettled payments.